ABOUT THE TECHNOLOGY AND ART OF SUCCESSFUL CUSTOMER CONTACT
eye square conference: 8th of September 2017
ABOUT THE TECHNOLOGY AND ART OF SUCCESSFUL CUSTOMER CONTACT
eye square conference: 8th of September 2017
8th of September 2017
Faced with a growing range of touchpoints, users are reacting to overwhelming communication with increasing selection, meaning external and internal filters.
With RECEPTIVITY, we address the question of where and how to reach people in a considerate, open and positive way. The understanding of these moments is the decisive determinant for the success of product and communication.
There are virtually two big questions:
Faced with a growing range of touchpoints, users are reacting to overwhelming communication with increasing selection, meaning external and internal filters.
With RECEPTIVITY, we address the question of where and how to reach people in a considerate, open and positive way. The understanding of these moments is the decisive determinant for the success of product and communication.
There are virtually two big questions:
Various experts will report from extensive intermedia projects on how to measure and determine the relevance of receptivity through technical and psychological methods:
Michael Schiessl (CEO, eye square) – “Receptivity”
Tanja Seiter
Head of Client Research, Hubert Burda Media
“Mit Content ins Herz und Hirn der Konsumenten –
Der Wirkung von Native Ads/Advertorials auf der Spur.”
Dr. Guido Beier
“Touchpoint Soul. Customer Needs eat Companies`Wants for Breakfast.”
Jekaterina Cechini
Head of digitalization department
Berliner Verkehrsbetriebe GmbH (BVG)
“BVG-App: Unterstützung der Customer Journey im Öffentlichen Nahverkehr in Berlin”
Dr. Philipp von Hilgers
CEO, Meetrics
“Viewability als Baustein einer neuen Aufmerksamkeitsökonomie.”
Krzysztof Kania
Head of UX, StepStone
Duncan Southgate
Global Brand Director, Media & Digital, Kantar Millward Brown
“A Contribution to Better AdReaction: building advertising receptivity across generations”
Manuel Garcia-Garcia, PhD
ARF – The Advertising Research Foundation, New York
“SVP, Global Research and Innovation”
Dr. Jacques Blanchard
CEO, MetaVue, Paris
“Choice Modelling”
Dr. Julia Nitschke (Director Digital, eye square)
“The impact of digitalization on receptivity”
Roundtable discussion
“Receptivity: The Roadmap for the Digital Transformation of the Customer Journey.”
Use Case: Eye-Tracking in Virtual Reality
8 September 2016
from 9am to 5pm
Following activities:
Enjoy a boat trip along the Spree river
and dining at Berliner food trucks.
Location:
eye square GmbH
Schlesische Straße 29-30
Aufgang i
10997 Berlin
Attendance fee: 350€
Contact: Katharina Müller
mueller@eye-square.com